Payments on forms

A form can take a payment as part of sending it: a fixed amount, or a list of items with prices and, if you like, quantities. You can add simple coupon codes, each a percentage or an amount off.

Your Stripe account, your money

Connect your own Stripe account under Settings, Payments on forms (you'll sign in to Stripe, or make an account there). Payments are made on your account: you're the seller, your customers see your name, and payouts, refunds and receipts are between you, them and Stripe. Nurvequest keeps only your account's id, never a key, takes no cut of form payments, and never routes the money through Frogfish. Stripe's own fees are yours, at your account's rates.

How a paid form works

1. The visitor answers and presses the send button. Nurvequest checks their answers and works out the total.
2. They go to Stripe Checkout and pay, in your Stripe account's currency.
3. Once Stripe confirms the payment, the response becomes complete: it appears in the inbox with the amount, currency, Stripe payment id and status, notifications and the webhook go out, and the visitor sees your thank-you.

A payment that's cancelled or fails never becomes a complete response. Such responses wait under Not yet paid in the inbox, marked as failed when Stripe says so. Refunds are made in your Stripe Dashboard, and the response then shows them.

Forms without a payment question never need Stripe. Tests sent from the builder's preview skip the payment.